Direct Remit User Agreements
This user agreement ("Agreement") between Direct Remit ("we," "us," or "our") and the user ("you" or "your"), sets forth the terms and conditions under which you may use our remittance services ("Services"). By using our Services, you agree to be bound by this Agreement.
1. Eligible Users:
In order to use Direct Remit Services, you must be legally capable of entering into a binding agreement, and not be deemed as prohibited by any applicable law or regulation.
2. Remittance Process:
The process of remitting money using our Services will depend on multiple factors, including the country of origin, receiving country, and payment method. However, we strive to maintain a user-friendly and streamlined remittance process.
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In some circumstances we might ask you to provide additional bank details when there is issues with beneficiary bank details
3. Transaction Fees:
Direct Remit may charge you transaction fees ( Maximum of $10) for the use of our Services. The specific fees vary depending on a variety of factors, such as the amount of money being remitted and the receiving country. You will be notified of any applicable fees prior to completing any transaction.
4. Exchange Rates:
Direct Remit exchange rates are typically very competitive, but they may fluctuate based on market conditions and may vary from the official exchange rates. You acknowledge and agree that we are not responsible for fluctuations in exchange rates or any resulting differences in the amount of money received by the recipient.
5. Accuracy of Information:
You agree to provideDirect Remit with accurate, complete, and up-to-date information for any transaction, including the recipient's name and contact information.
You understand that providing incomplete or inaccurate information may result in delays, and/or additional charges for correction or retrieval. In worse case loss of funds.
Regular KYC update- You must update your personal details when it expires or you have changed your address or contact number.
You are agreed to provide additional supporting documents when Direct Remit ask you to provide.
6. Compliance with Laws and Regulations:
You agree to comply with all applicable laws, regulations, and requirements regarding the use of our Services, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws and regulations. We may request additional information from you for compliance purposes, and we may reject, delay, or reverse transactions that we believe may violate such laws or regulations.
7. Liability and Indemnification:
Direct Remit will not be liable for any loss or damage resulting from your use of our Services, including any errors or delays in processing, loss of funds, or unauthorized use of your account. We assume no responsibility for the goods or services that are paid for using our Services. You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising from your use of the Services.
8. Modification of Agreement:
Direct Remit reserve the right to modify this Agreement at any time, and will provide you with notice of any changes. Your continued use of the Services after such modifications constitute your acceptance of the revised Agreement.
9. Termination:
This agreement terminates once a transaction is completed. A transaction is completed on the latter of :
- The date that the amount is credited to the beneficiary bank account or collected on cash and
- The date we credit your payment institution if the transaction is canceled by any reason under these transaction terms
10. Governing Law and Venue:
This Agreement will be governed by the laws of NSW jurisdiction. Any disputes arising under this Agreement will be resolved in accordance with the exclusive jurisdiction of the courts located in Sydney NSW.
By using our Services, you acknowledge that you have read, understand and agree with the terms and conditions in this Agreement.
